This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga FredMcD

more options

Firefox crashes on open. Using Mac OS X El Capitan V10.11.6 First there is a crash report appearing Then tried to start in safe mode but window doesn't appear (icon is bouncing) and icon returns to unopen Crash ID: bp-aea6b74a-8498-4664-9df3-5d6431180217

Thanks very much in advance!

Firefox crashes on open. Using Mac OS X El Capitan V10.11.6 First there is a crash report appearing Then tried to start in safe mode but window doesn't appear (icon is bouncing) and icon returns to unopen Crash ID: bp-aea6b74a-8498-4664-9df3-5d6431180217 Thanks very much in advance!

All Replies (2)

more options

Looking at this bug, something may have gone wrong with updating Firefox, and this may affect Firefox 57+. What version are you running? Could you (have a look at the bug and) try to uninstall and reinstall Firefox to see if that helps?

more options

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove the profiles folder.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia