This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Can Mozilla help by removing existing virus

Ceci Monroe
Ceci Monroe
more options

Can my computer be scan to remove and existing virus.

Can my computer be scan to remove and existing virus.

All Replies (2)

Shadow110
Shadow110
more options

Please use more than 1 scanner as each uses diff tech :

Save your Report and google each before deleting anything as do not want to delete something you need, If need help :

Post in only 1 forum, then wait.

Please let us know if this solved your issue or if need further assistance.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Mozilla doesn't make any virus cleaners, but this article lists programs other Firefox users have found helpful. It also lists specialized forums where you can be led step-by-step through the process.

Troubleshoot Firefox issues caused by malware

Let us know how those work for you.