This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I am unable to connect to my bank's website from my personal pc.

  • 5 amsoshi
  • 1 yana da wannan matsala
  • 15 views
  • Amsa ta ƙarshe daga Violin

Violin
Violin
more options

I am unable to connect to my bank's website from my personal pc. The following message appears: Error code INET_E_RESOURCE_NOT_FOUND. 

I'm able to connect to various other websites using Firefox. I've tried using Microsoft Edge as a browser to connect to my bank's website, without success. Refreshed the page, no dice.

Have cleared recent history of cookies, cache. I have Kaspersky internet security on my pc. Any suggestions to resolve this issue are greatly appreciated !

I am unable to connect to my bank's website from my personal pc. The following message appears: Error code INET_E_RESOURCE_NOT_FOUND. I'm able to connect to various other websites using Firefox. I've tried using Microsoft Edge as a browser to connect to my bank's website, without success. Refreshed the page, no dice. Have cleared recent history of cookies, cache. I have Kaspersky internet security on my pc. Any suggestions to resolve this issue are greatly appreciated !

Mafitar da aka zaɓa

Hi, Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

Karanta wannan amsa a matsayinta 👍 1

All Replies (5)

FredMcD
FredMcD
more options

Please provide public link(s) (no password) that we can check out. No Personal Information Please !

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also:

Violin
Violin Mai mallakar tambaya
more options

Thank you FredMcD for your suggestion. Tried it, but it didn't resolve my issue.

Shadow110
Shadow110
more options

Zaɓi Mafita

Hi, Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

Violin
Violin Mai mallakar tambaya
more options

Thank you, Pkshadow. Your suggestion solved the issue.