This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Sites accessed from desktop shortcuts display improperly

  • 1 amsa
  • 1 yana da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga Shadow110

more options

Windows 7 Pro system. Just upgraded to current version of Firefox, my default browser. When a web site is opened by a desktop shortcut, the website presents with much of the information missing and/or distorted. If the same website is accessed by typing the URL into Mozilla, the site displays properly. Tried setting Chrome and IE to default browser and sites accessed from desktop shortcut then work fine..... problem is exclusively a Mozilla issue. Any suggestions

Windows 7 Pro system. Just upgraded to current version of Firefox, my default browser. When a web site is opened by a desktop shortcut, the website presents with much of the information missing and/or distorted. If the same website is accessed by typing the URL into Mozilla, the site displays properly. Tried setting Chrome and IE to default browser and sites accessed from desktop shortcut then work fine..... problem is exclusively a Mozilla issue. Any suggestions

Mafitar da aka zaɓa

Hi, there appears to be an issue that only affects users who have turned off Cleartype Font rendering within their Windows Settings. So a workaround for the moment would either be to turn Cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings

Please let us know if this solved your issue or if need further assistance.

Karanta wannan amsa a matsayinta 👍 1

All Replies (1)

more options

Zaɓi Mafita

Hi, there appears to be an issue that only affects users who have turned off Cleartype Font rendering within their Windows Settings. So a workaround for the moment would either be to turn Cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings

Please let us know if this solved your issue or if need further assistance.