We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Stalling on page loading high ping on speedtest servers

  • 5 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga teiebra

Anak1n
Anak1n
more options

Hello, Not sure what is wrong with firefox lately but since 60 release it is not the old good fox. Page loading is stalling, when I go to check my speed with firefox I;m getting high latency: Download speed 94.26 Mbps Upload speed 5.40 Mbps Ping 179 ms

Results from chrome:

Download speed 97.55 Mbps Upload speed 5.48 Mbps Ping 10 ms

I repeated this a few times and every time same results.

Not sure why firefox is stalling on page loading, and why is it giving high ping on speedtest servers. I can not measure speeed on speedtest.net. it is giving all kinds of errors even in safe mode, and when I manage to load it it gives very high ping, but everything is working fine in chrome and edge. I can not use another browser because I;m using firefox for years, switched after mozzila (R.I.P.) SO can you please fix this? I;m open to any suggestions.

Hello, Not sure what is wrong with firefox lately but since 60 release it is not the old good fox. Page loading is stalling, when I go to check my speed with firefox I;m getting high latency: Download speed 94.26 Mbps Upload speed 5.40 Mbps Ping 179 ms Results from chrome: Download speed 97.55 Mbps Upload speed 5.48 Mbps Ping 10 ms I repeated this a few times and every time same results. Not sure why firefox is stalling on page loading, and why is it giving high ping on speedtest servers. I can not measure speeed on speedtest.net. it is giving all kinds of errors even in safe mode, and when I manage to load it it gives very high ping, but everything is working fine in chrome and edge. I can not use another browser because I;m using firefox for years, switched after mozzila (R.I.P.) SO can you please fix this? I;m open to any suggestions.

All Replies (5)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Anak1n
Anak1n Mai mallakar tambaya
more options

Yes. As I said even in safe mode.

FredMcD
FredMcD
more options

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

teiebra
teiebra
more options

I have got the same issue with windows 10 and 61.0.2 (64 bit) I also have slowness in loading pages. Same also with fast.com (beyond speedtest.net as described at the beginning). Tried with no success also with a new empty profile and safe mode. I have had the same issue 3 months ago and solved by a a fresh installation on windows 10. But I cannot reistall every 3 minths only because firefox works badly. It is a pity, as Firefix is my favorite browser!

teiebra
teiebra
more options

Still me .... Cannot realised what's happened, but the issue has disappeared .... Now Firefox gives results alligned with Chrome: ping time reported by now less than 10 ms (earlier it was at least 80 ms).

My feeling is that there was somthing wrong the way Firexox interfaces with Wi-Fi, Buy so far, nothing I can investigate more