This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

History is erased after Firefox crashes

  • 1 amsa
  • 1 yana da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga Shadow110

more options

Whenever I close Firefox there is a chance it crashes, that would not be that big of an issue if not for the fact that when I reopen it my history is completely erased. I know you can restore it manually by replacing places.sqlite (I also noticed this workaround works better after checking "delete history when firefox is closed on" BUT unchecking all the options connected to this one (cache, history, cookies, etc.)), but this is getting annoying since crashes have been more frequent lately. Anyone can give me some insight on this?

Whenever I close Firefox there is a chance it crashes, that would not be that big of an issue if not for the fact that when I reopen it my history is completely erased. I know you can restore it manually by replacing places.sqlite (I also noticed this workaround works better after checking "delete history when firefox is closed on" BUT unchecking all the options connected to this one (cache, history, cookies, etc.)), but this is getting annoying since crashes have been more frequent lately. Anyone can give me some insight on this?

All Replies (1)

more options

The crash report is several pages of data. We need the report numbers to see the whole report. Make sure to send the bp- as per the picture

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.