This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

every search in Firefox is blocked by WebRoot for malicious site https://services.srchweb.org

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 48 views
  • Amsa ta ƙarshe daga Shadow110

more options

Today, 9/9/18, using the search box in Google (searching everything) on Firefox triggers a warning for malicious site from Webroot.

Webroot has blocked the website you are trying to access for your protection:(https://services.srchweb.org/crx/search.php?k=croc&action=ds&...) I searched crocs and this is what happened. Detected Spyware/Adware Site This site might contain software that gathers information and tracks activity without the user’s knowledge or explicit consent, or that shows unsolicited popup advertising.

Anything at all that I type into the search box triggers this response - if I use any other browsers I have no problem whatsoever. Just with V62.0 Firefox

Today, 9/9/18, using the search box in Google (searching everything) on Firefox triggers a warning for malicious site from Webroot. Webroot has blocked the website you are trying to access for your protection:(https://services.srchweb.org/crx/search.php?k=croc&action=ds&...) I searched crocs and this is what happened. Detected Spyware/Adware Site This site might contain software that gathers information and tracks activity without the user’s knowledge or explicit consent, or that shows unsolicited popup advertising. Anything at all that I type into the search box triggers this response - if I use any other browsers I have no problem whatsoever. Just with V62.0 Firefox

All Replies (2)

more options

Hi, when you made the question you could have shared information. Please list your extensions.  ?? What Security Software are you running please.  ??

Webroot is no longer supported as a Extension.

Please scan with : https://www.malwarebytes.com/

more options

Note : This could be an issue caused by AdAware or Web Companion from Lavasoft.

You can look for a file named dsengine.js in these locations. You should only find channel-prefs.js in the "defaults\pref" location. Any file found here apart from channel-prefs.js is suspicious. You can check the content of the file in a text editor (use open with and do not double-click the file).

  • C:\Program Files\Mozilla Firefox\defaults\pref\
  • C:\Program Files (x86)\Mozilla Firefox\defaults\pref\

You can look for a file named dsengine.cfg in the main Firefox program folder.

  • C:\Program Files\Mozilla Firefox\
  • C:\Program Files (x86)\Mozilla Firefox\

Delete the dsengine.js and dsengine.cfg files when present.

Note there has been some changes of the file names and locations.