This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox 62.0 constantly crashing

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga mkor

mkor
mkor
more options

I'm using FireFox 62.0 on Windows 7 SP1 and I have been getting fairly regular crashes-- sometimes in fits that never end and other times I won't get one for a day or two. It's crashed on everything from opening up Gmail to looking at Reddit. Any ideas as to what is ailing this install?

Here are the crash logs:

Report ID Date Submitted bp-ec735cb1-8683-4b04-9621-ab8d80180919 9/18/2018 8:02 PM bp-67c9a98a-167b-47fb-9c92-d560a0180919 9/18/2018 8:02 PM bp-890f7740-1ba4-4d40-83f7-946270180919 9/18/2018 7:59 PM bp-52fb0ab2-7503-4676-a36d-26d570180919 9/18/2018 7:58 PM

I'm using FireFox 62.0 on Windows 7 SP1 and I have been getting fairly regular crashes-- sometimes in fits that never end and other times I won't get one for a day or two. It's crashed on everything from opening up Gmail to looking at Reddit. Any ideas as to what is ailing this install? Here are the crash logs: Report ID Date Submitted bp-ec735cb1-8683-4b04-9621-ab8d80180919 9/18/2018 8:02 PM bp-67c9a98a-167b-47fb-9c92-d560a0180919 9/18/2018 8:02 PM bp-890f7740-1ba4-4d40-83f7-946270180919 9/18/2018 7:59 PM bp-52fb0ab2-7503-4676-a36d-26d570180919 9/18/2018 7:58 PM

All Replies (2)

Shadow110
Shadow110
more options

Hi, makes it real confusing your crashing because of : style::gecko_bindings::structs::root::mozilla::GeckoDisplay::animation_name_at

There are 3 listings dated from March this year. All code, no answers.

Please test : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Performance > Uncheck to view)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

mkor
mkor Mai mallakar tambaya
more options

I have been testing in Safe Mode and I didn't have any immediate issues. I next went to disabling hardware acceleration and restarting Firefox and still have not any issues. I will report back after another day of testing.