Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

email with charter not working

  • 3 amsoshi
  • 1 yana da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga sfhowes

davidso
davidso
more options

email has been working for several years with no problem. Today, it would not send. I checked the setting for email specified by Charter. They are totally different. Set up as indicated with Charter tech support. Now incoming and outgoing do not work.

email has been working for several years with no problem. Today, it would not send. I checked the setting for email specified by Charter. They are totally different. Set up as indicated with Charter tech support. Now incoming and outgoing do not work.

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

These settings have been found to work: incoming server mobile.charter.net on port 993 (IMAP) or 995 (POP), connection security = SSL/TLS, authentication = normal password, User name = email address. Outgoing server mobile.charter.net on port 587, connection security = SSL/TLS, authentication = normal password, User name = email address.

https://support.mozilla.org/en-US/questions/1234783

davidso
davidso Mai mallakar tambaya
more options

it pops up a box asking to retry the password... i ended up changing it within Spectrum web email..that did not help either... its like a loop of asking for password.

i can now at least send emails... its really strange

sfhowes
sfhowes
  • Top 10 Contributor
more options

Open Tools/Options/Security/Passwords/Saved Passwords and Remove any charter passwords, restart TB, and enter a correct, verified password when prompted the next time TB connects to the account.