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Firefox isn't accepting my master password

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  • Amsa ta ƙarshe daga cor-el

koconnor
koconnor
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I just set a master password yesterday, even wrote it down so I wouldn't forget it, and today it isn't working. A small window keeps popping up asking me for my master password, yet it never works. I've tried both Safe Mode and Private Mode - neither work. I don't need to change my password because I know it... What am I supposed to do?!

I just set a master password yesterday, even wrote it down so I wouldn't forget it, and today it isn't working. A small window keeps popping up asking me for my master password, yet it never works. I've tried both Safe Mode and Private Mode - neither work. I don't need to change my password because I know it... What am I supposed to do?!

All Replies (6)

FredMcD
FredMcD
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Are you using the proper upper/lower case when inputting the password?

koconnor
koconnor Mai mallakar tambaya
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Yes, I assure you I'm using the correct password. I've only just made it yesterday.

FFus3r
FFus3r
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see this page:

FredMcD
FredMcD
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Warning! Resetting the Master Password will remove all password information.

McCoy
McCoy
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Hello koconnor,

Maybe you could rename or remove these in your Firefox profile folder (if present) with Firefox closed :

"logins.json", "key3.db" and "key4.db"

Go to the 3-bar menu (or press the Alt key) : Help => Troubleshooting Information => Profile Folder => Open Folder

Also see : http://kb.mozillazine.org/Profile_folder_-_Firefox

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Current Firefox releases use key4.db for the key file. If you still have a key3.db file from an older Firefox version then try to rename (or move) this file to key3OLD.db to see if that has effect.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.