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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I think I have an account with Firefox. How do I access it and not loose all my history?

Dorlene
Dorlene
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I set up a Firefox account several years ago. Cannot access using my current password. How can I access my account and reset password without loosing all my history?

Thanks, Dorlene

I set up a Firefox account several years ago. Cannot access using my current password. How can I access my account and reset password without loosing all my history? Thanks, Dorlene

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Hi Dorlene, if you don't know the password for your Firefox Account -- used for the Sync service -- then that data is not accessible to you. It's not accessible to Mozilla or anyone who doesn't have the password.

Do you still have your history in your currently running Firefox? You shouldn't lose the history you see in Firefox when you reset your Firefox Account password, just the encrypted data Sync previously stored on Mozilla's servers. However, to be safe, make a backup of your data first.