This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Suddenly Firefox wants a master password - but i didn't set one

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga LFdeg

more options

Since just yesterday Firefox wants a master password every time I open a site that wants a log in. I updated just now and it didn't help. It seems like it started just after I installed McAfee Total Protection. I don't really want to wipe all my passwords out of Firefox to reset. I did'nt set a master password so i don't know why it thinks I have one.

Since just yesterday Firefox wants a master password every time I open a site that wants a log in. I updated just now and it didn't help. It seems like it started just after I installed McAfee Total Protection. I don't really want to wipe all my passwords out of Firefox to reset. I did'nt set a master password so i don't know why it thinks I have one.

All Replies (2)

more options

Try to rename/remove pkcs11.txt and secmode.db in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

more options

Sounds like it will wipe all my stored passwords. I found out how to do that. I still don't know why it wants a master password.