quickbooks online will not load
Suddenly I can't log in to quickbooks on line. I go to the webpage and enter my username and password and it starts to load and then just stops. (See the attached screenshot) I've tried deleting my cookies and history and it didn't help. I've also tried going directly to the quickbooks website and not using my favorites, that did not help either. It works ok with Chrome. Any suggestions would be appreciated. Thanks
Mafitar da aka zaɓa
Clearing cache and the site's cookies was a good try. These are some other standard suggestions when a site that normally works in Firefox stops working correctly:
Double-check content blockers: Firefox's Tracking Protection feature and extensions that counter ads and tracking may break websites that use "third party" content.
Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: What happened to Tracking Protection?.
Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.
Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.
If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
- (menu bar) Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any improvement?
Karanta wannan amsa a matsayinta 👍 0All Replies (2)
Zaɓi Mafita
Clearing cache and the site's cookies was a good try. These are some other standard suggestions when a site that normally works in Firefox stops working correctly:
Double-check content blockers: Firefox's Tracking Protection feature and extensions that counter ads and tracking may break websites that use "third party" content.
Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: What happened to Tracking Protection?.
Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.
Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.
If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
- (menu bar) Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any improvement?
The uBlock Origin add-on was the culprit. I disabled it for this website and everything is back to normal. Thanks for the Help!