This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Save Login after Refusing to Save Login?

  • 8 amsoshi
  • 1 yana da wannan matsala
  • 30 views
  • Amsa ta ƙarshe daga WestEnd

more options

I have checked "Ask to save logins and passwords for websites" under Options/Privacy and Security/Logins and Passwords. Suppose that for one site Firefox for Windows does not ask and will not save my login credentials. This might happen, for example, if I had previously told it NOT to save logins for this site and then changed my mind. If that were the cause, how could I make Firefox forget my previous instructions and resume asking?

I have a similar problem with Firefox for Android. Is the solution the same there?

(Windows 7 SP1, Firefox 64.0.2 64-bit) -- jclarkw

I have checked "Ask to save logins and passwords for websites" under Options/Privacy and Security/Logins and Passwords. Suppose that for one site Firefox for Windows does not ask and will not save my login credentials. This might happen, for example, if I had previously told it NOT to save logins for this site and then changed my mind. If that were the cause, how could I make Firefox forget my previous instructions and resume asking? I have a similar problem with Firefox for Android. Is the solution the same there? (Windows 7 SP1, Firefox 64.0.2 64-bit) -- jclarkw

All Replies (8)

more options

Hi, this should tell you all you need to know : Password Manager - Remember, delete and edit logins and passwords in Firefox.

Android is less comprehensive, but see: Manage saved passwords in Firefox for Android

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

more options

Scribe said

Hi, this should tell you all you need to know : Password Manager - Remember, delete and edit logins and passwords in Firefox.

Well it does reference this one, which appears relevant (though it does not translate to the Android version): https://support.mozilla.org/en-US/kb/usernames-and-passwords-are-not-saved

Scribe said

Android is less comprehensive, but see: Manage saved passwords in Firefox for Android

This one was not relevant to my specific question. (Note that Firefox for Windows WILL save the login for the troublesome site there.) -- jclarkw

An gyara daga jclarkw

more options

Did you check to see if your security software isn't remove the saved login?

more options

WestEnd said

Did you check to see if your security software isn't remove the saved login?

Yes. That's not it. -- jclarkw

more options

Well something isn't set right as I have 64.0.2 and it can save login/password without issues.

more options

Check the list for Exceptions - Saved Logins and remove that domain from that listing.

more options

the-edmeister said

Check the list for Exceptions - Saved Logins and remove that domain from that listing.

Yeah, I got that from Scribe's link earlier in the thread, which solves the Windows part of my problem.

But there appears to be no such option in Firefox for Android, my primary concern.

My thread over in the Android section (https://support.mozilla.org/en-US/questions/1247269) seems to be getting ignored. Can one of you take a look at that and/or suggest what to check next? -- jclarkw

An gyara daga jclarkw

more options

I no longer use firefox for my android that is Chrome and that saves and logins without problem. I had to many issues with firefox on Android I got rid of it.