This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Can't log into any of my Google Accounts from Firefox

  • 3 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga cor-el

more options

For some reason I cant seem to log onto my Google Accounts - I type my email address in the email bar and then when I attempt to press next it does not seem to work at all.

I have cleared cache and also toggled "security.OCSP.require" to false and still not working. Please help.

For some reason I cant seem to log onto my Google Accounts - I type my email address in the email bar and then when I attempt to press next it does not seem to work at all. I have cleared cache and also toggled "security.OCSP.require" to false and still not working. Please help.

All Replies (3)

more options

So what security software is installed? It looks like something is blocking it.

more options

WestEnd said

So what security software is installed? It looks like something is blocking it.

SentielOne running on the MacOS Mojave v10.14.2. This is a work laptop and attempting to log into G-Suite for work.

more options

This issue can be caused by corrupted cookies or cookies that are blocked.


If clearing cookies didn't help then It is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.


You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.