This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Thunderbird app has disappeared from my computer. All the associated files are still on the computer. If I download the app will these files be overwritten?

  • 1 amsa
  • 1 yana da wannan matsala
  • 153 views
  • Amsa ta ƙarshe daga Toad-Hall

a_logan
a_logan
more options

Thunderbird has disappeared. One day it was here, the next it was gone. Only the app is missing, all of the other files are still there in the Thunderbird folder. I don't want to have to set up Thunderbird from scratch as I manage 4 email accounts. What should I do? Is there a way to put the app back in place and have it work with the existing setup files?

Thunderbird has disappeared. One day it was here, the next it was gone. Only the app is missing, all of the other files are still there in the Thunderbird folder. I don't want to have to set up Thunderbird from scratch as I manage 4 email accounts. What should I do? Is there a way to put the app back in place and have it work with the existing setup files?

Mafitar da aka zaɓa

If all your 'Profile name' info is still in tact then installing Thunderbird would pick up and use them. There should be a 'Thunderbird' folder containing everything in the 'Roaming' folder.

This is where Profile info is stored: Windows OS C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\

Create a backup by copying the 'Thunderbird' folder to an external drive.

Download your prefered language for your OS: https://www.thunderbird.net/en-US/thunderbird/all/


Very odd to have a complete program uninstall. I know a Windows OS reinstall/recovery can uninstall anything that was not part of Microsoft. But it usually creates a 'windows.old' folder for all the User/AppData/'Roaming' folder application data, so allowing you to copy it back into the correct location. Make sure any Thunderbird folder is exempt from AV scans or programs like CCleaner.

Karanta wannan amsa a matsayinta 👍 0

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Zaɓi Mafita

If all your 'Profile name' info is still in tact then installing Thunderbird would pick up and use them. There should be a 'Thunderbird' folder containing everything in the 'Roaming' folder.

This is where Profile info is stored: Windows OS C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\

Create a backup by copying the 'Thunderbird' folder to an external drive.

Download your prefered language for your OS: https://www.thunderbird.net/en-US/thunderbird/all/


Very odd to have a complete program uninstall. I know a Windows OS reinstall/recovery can uninstall anything that was not part of Microsoft. But it usually creates a 'windows.old' folder for all the User/AppData/'Roaming' folder application data, so allowing you to copy it back into the correct location. Make sure any Thunderbird folder is exempt from AV scans or programs like CCleaner.