This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Fix This: Mail from Outlook is moved to "junk" even though I have repeatedly added the sender to my Outlook whitelist and marked as "not junk" in Thunderbird

SteveThunderUser
SteveThunderUser
more options

Mail from Outlook is moved to "junk" even though I have repeatedly added the sender to my Outlook whitelist and marked as "not junk" in Thunderbird

Outlook's whitelist seems severely messed up. I have added important email addresses to its whitelist, but Outlook still marks them as junk. Therefore Thunderbird puts them in the junk folder. I have to fish for them every day among mail that really is junk.

Make a FIX for this in Thunderbird please.

Simply have the adaptive filter remember what is marked "not junk" and move it into the inbox.

Seems a simple fix. I do not want to fight with my Thunderbird email client and Outlook any more.

Mail from Outlook is moved to "junk" even though I have repeatedly added the sender to my Outlook whitelist and marked as "not junk" in Thunderbird Outlook's whitelist seems severely messed up. I have added important email addresses to its whitelist, but Outlook still marks them as junk. Therefore Thunderbird puts them in the junk folder. I have to fish for them every day among mail that really is junk. Make a FIX for this in Thunderbird please. Simply have the adaptive filter remember what is marked "not junk" and move it into the inbox. Seems a simple fix. I do not want to fight with my Thunderbird email client and Outlook any more.

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

If you put something in Outlook whitelist but it doesn't work, there's really nothing Thunderbird can do about that.

SteveThunderUser
SteveThunderUser Mai mallakar tambaya
more options

But there is. Outlook sends it to Thunderbird as junk. And Thunderbird puts it in the junk folder. Thunderbird COULD HAVE AN ALGORYTHM that checks to see if the sender is marked safe In Thunderbird, and if so move the mail to the inbox regardless of what Outlook says about it.