This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Why I can't move an email from Uncertain to Inbox where it belongs?

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga foxinsox

foxinsox
foxinsox
more options

Occasionally I get an email in the 'Uncertain' sub-folder of Inbox. Mostly they are Junk. OK, hit 'Junk' and they're done. But sometimes it's a valid email and I want to leave it in Inbox. NO CAN DO. Why not? I can move it anywhere EXCEPT Inbox where I want it. This is frustrating and quite illogical. Am I supposed to create a sub-folder of Inbox such as 'Quite Certain'?

Surely, if there can be a 'NOT Junk' option built in, there could be a 'Not Uncertain' (or whatever) option to be able to maintain consistency and user sanity.

Occasionally I get an email in the 'Uncertain' sub-folder of Inbox. Mostly they are Junk. OK, hit 'Junk' and they're done. But sometimes it's a valid email and I want to leave it in Inbox. NO CAN DO. Why not? I can move it anywhere EXCEPT Inbox where I want it. This is frustrating and quite illogical. Am I supposed to create a sub-folder of Inbox such as 'Quite Certain'? Surely, if there can be a 'NOT Junk' option built in, there could be a 'Not Uncertain' (or whatever) option to be able to maintain consistency and user sanity.

Mafitar da aka zaɓa

'Uncertain' is not a Thunderbird folder so it must be either an imap server folder or one you created.

Perhaps it is the server name for Junk/spam.

Try this: right click on email in list and select 'Mark' > 'As not Junk'.

Karanta wannan amsa a matsayinta 👍 0

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Zaɓi Mafita

'Uncertain' is not a Thunderbird folder so it must be either an imap server folder or one you created.

Perhaps it is the server name for Junk/spam.

Try this: right click on email in list and select 'Mark' > 'As not Junk'.

foxinsox
foxinsox Mai mallakar tambaya
more options

That seems to have worked on the couple of emails I had in Uncertain. We'll se how it goes. Thanks for your response. [Later in the day] A couple more landed in Uncertain and were successfully dealt with as above. SOLVED :-)

An gyara daga foxinsox