This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

All of a sudden I can not get my documents to open after latest update

more options

When I go to open it states permission is not granted. This happens with my own doucments as well as those of known sources. It also happens with excel. Any thoughts how to revert back to pre-update?

When I go to open it states permission is not granted. This happens with my own doucments as well as those of known sources. It also happens with excel. Any thoughts how to revert back to pre-update?

All Replies (1)

more options

Hi mljacobs, could you describe this in a little more detail. You mentioned Excel, so I wonder whether this issue is in Firefox or in Finder?

If there are issues in Firefox, do they affect files stored on a website such as Google Drive or Microsoft OneDrive, or email attachments on a site like Gmail or Outlook, or any kind of links?