This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox 68 Evernote Web Clipper stopped working

more options

Firefox 68.0 Evernote Web Clipper add-in has stopped working. Red dot on Web Clipper icon. When attempting to use it, a window saying I need to log in briefly appears, then closes. Then a window stating Evernote Web Clipper needs to set cookies. Firefox is set to allow cookies from Evernote, but that hasn't solved the problem. This is a very recent problem, within the last week or so. Any suggestions would be appreciated, thanks. Troubleshooting data available if it would help.

Firefox 68.0 Evernote Web Clipper add-in has stopped working. Red dot on Web Clipper icon. When attempting to use it, a window saying I need to log in briefly appears, then closes. Then a window stating Evernote Web Clipper needs to set cookies. Firefox is set to allow cookies from Evernote, but that hasn't solved the problem. This is a very recent problem, within the last week or so. Any suggestions would be appreciated, thanks. Troubleshooting data available if it would help.

All Replies (3)

more options

There are a lot of recent negative reviews on that add-on complaining of the same issue. Unfortunately, since add-ons are developed by third-party developers, there's nothing that Mozilla can do.

You will need to wait for the developer to fix the issue. If possible, you should report the issue to the developer directly using their contact information so that they can address the issue.

more options

Thank you for your response. However, I'm not sure that in this case the add-on is itself the problem. The add-on has not been altered recently, and was working normally. Firefox has been updated recently. On the other hand, all my other add-ons (very few) are still working. Do you know of any changes in the recent Firefox updates that may have impacted this? The additional security functions that have been added seem to be a logical place for a conflict. Thanks for your thoughts.

more options

I'm not aware of any changes that would cause the add-on to break. Unfortunately, it's the add-on developer's responsibility to make sure that their add-on works on new versions of Firefox and fix any issues that prevents it from working properly.

Issues with specific add-ons (especially if they are reported by multiple users), generally come down to an issue with the add-on's code. This is an issue that the developer needs to address directly and falls outside the scope of this community.