Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Why does Firefox constantly hound me to update to 69.0.2 when I already am running 69.0.2?

  • 8 amsoshi
  • 1 yana da wannan matsala
  • 7 views
  • Amsa ta ƙarshe daga FredMcD

more options

I have been running FF 69.0.2 for a while now and every time I fire up the browser I get a notification to update to Firefox 69.0.2. Is there any way to stop this behavior?

I have been running FF 69.0.2 for a while now and every time I fire up the browser I get a notification to update to Firefox 69.0.2. Is there any way to stop this behavior?

All Replies (8)

more options

Can you post a screen shot of what your options look like that are set under "Firefox Updates"? I'm really interested to see if the "restart Firefox" button is lit up. If it is, simply click that and see if the prompt goes away.

An gyara daga Dkiger

more options

I am not sure that I fully understand your response. In any case here is a screen shot of my "Firefox Updates" sections in "Settings". TIA

more options

ok so the button i was hoping was there is not, so with that in mind i'd try this. Select the option to download and install automatically and select use a background service to install updates. That should resolve the issue. Then if you don't want it to auto update after it clears up simply go back in and change the "auto download" to "let me choose".

more options

The screenshot shows that Firefox is up to date, so I'm not sure why you get the impression that Firefox wants to update. There is a 'what's new link. You can try to run Firefox once as administrator in case there is some pending update still stored somewhere.

more options

cor-el:

The reason I get the impression that Firefox wants to update is that every time I start up Firefox I get a notification that Firefox wants me to d/l the latest version (69.0.2). When I first start up I get a little green dot on my "hamburger" in the upper left corner, and later on FF generates a pdate notificatiion window in the upper right corner.

I followed Dkiger's advice and restarted F/F. So far no green dot and no notifications. Wish me luck.

more options

Dkiger's suggestions apparently didn't help. I just got a new notification. Here is a screen shot showing a new notification from FireFox. I also included a screenshot of my new Updates Settings for good measure.

more options

Well we have proven its not a profile issue so I would recommend uninstalling Firefox and then doing a fresh install at this point.

more options

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia