This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Unable to allow location access to websites (such as Google Maps)

  • 2 amsoshi
  • 2 sa na da wannan matsala
  • 99 views
  • Amsa ta ƙarshe daga tammymcminn

Thomas T.
Thomas T.
more options

When I visit Google Maps I get a general view of where I am at the city level. However, for quite some time, clicking on the locator dot gives the message "Google Maps does not have permission to use your location."

If I check my location settings using hamburger > preferences > Privacy & Security > Permissions > Location, I see a handful of websites in a dropdown list (none of them are Google Maps), with no way of adding others. The box for "Block new requests . . ." is NOT checked.

I don't see any other location-blocking settings.

Some websites will prompt me to allow location access; allowing it never adds the site to my whitelist. Sometimes I just keep getting prompted to allow access in a loop.

I am using Firefox Quantum 69.0.2 on OSX.

Extension-wise, I am using DuckDuckGo Privacy Essentials, but disabling it does not fix the problem.

When I visit Google Maps I get a general view of where I am at the city level. However, for quite some time, clicking on the locator dot gives the message "Google Maps does not have permission to use your location." If I check my location settings using hamburger > preferences > Privacy & Security > Permissions > Location, I see a handful of websites in a dropdown list (none of them are Google Maps), with no way of adding others. The box for "Block new requests . . ." is NOT checked. I don't see any other location-blocking settings. Some websites will prompt me to allow location access; allowing it never adds the site to my whitelist. Sometimes I just keep getting prompted to allow access in a loop. I am using Firefox Quantum 69.0.2 on OSX. Extension-wise, I am using DuckDuckGo Privacy Essentials, but disabling it does not fix the problem.

Mafitar da aka zaɓa

Ahh. I finally figured this out. At some point I must have disabled all location services at the OS level.

Updating the my location settings in my OSX security preferences fixed the issue. It would be great if Firefox had better messaging to tell users this. ("Location access has been blocked by your operating system.")

Karanta wannan amsa a matsayinta 👍 0

All Replies (2)

Thomas T.
Thomas T. Mai mallakar tambaya
more options

Zaɓi Mafita

Ahh. I finally figured this out. At some point I must have disabled all location services at the OS level.

Updating the my location settings in my OSX security preferences fixed the issue. It would be great if Firefox had better messaging to tell users this. ("Location access has been blocked by your operating system.")

tammymcminn
tammymcminn
more options

I have granted permission for Google Maps to access my location but as soon as I click on the location button on Google Maps page, I get the message "Google Maps does not have permission to use your location." and the location button greys out.