This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I had to revert to a backup of Windows 10 after a failed upgrade to 1909. Thunderbird won't read my profile. Have tried a few things without luck.

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga ericc3

ericc3
ericc3
more options

There was an old profile in the profiles folder which works after I edited the profile.ini but I'm missing 4 years of saved emails. The last thing I did was to reinstall Thunderbird and copy my old Thunderbird directory to Appdata/Roaming.

There was an old profile in the profiles folder which works after I edited the profile.ini but I'm missing 4 years of saved emails. The last thing I did was to reinstall Thunderbird and copy my old Thunderbird directory to Appdata/Roaming.

Mafitar da aka zaɓa

Thanks for your reply.

No error messages but I managed to solve it by using a backup a few days previous to the one I used to restore windows and that worked.

I think maybe it had missing files or was corrupted in some way.

Karanta wannan amsa a matsayinta 👍 0

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

do you see error messages of any sort?

ericc3
ericc3 Mai mallakar tambaya
more options

Zaɓi Mafita

Thanks for your reply.

No error messages but I managed to solve it by using a backup a few days previous to the one I used to restore windows and that worked.

I think maybe it had missing files or was corrupted in some way.