This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox hangs does not access internet

  • 3 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga CNCC

manbear07
manbear07
more options

The Firefox page opens and hangs. the menu opens but clicking on anything does nothing.

The Firefox page opens and hangs. the menu opens but clicking on anything does nothing.

Mafitar da aka zaɓa

Hi manbear07,

we received a number of similar reports about Firefox on Win10, running in a compatibility mode with win7. Can you check compatibility settings in firefox.exe properties?

See also https://old.reddit.com/r/firefox/comments/f2d5cu/nothing_will_load/

Karanta wannan amsa a matsayinta 👍 1

All Replies (3)

TyDraniu
TyDraniu
  • Top 25 Contributor
more options

Zaɓi Mafita

Hi manbear07,

we received a number of similar reports about Firefox on Win10, running in a compatibility mode with win7. Can you check compatibility settings in firefox.exe properties?

See also https://old.reddit.com/r/firefox/comments/f2d5cu/nothing_will_load/

manbear07
manbear07 Mai mallakar tambaya
more options

Yes, unchecking the compatibility mode allows firefox to open normally.

CNCC
CNCC
more options

Looks like a widespread problem with Firefox 70s being incompatible with Win 7 Compatibility Mode or on Windows 7 system like mine.