Profile corruption and crashing
I've been running Thunderbird on Windows 7 and migrated to Windows 10. I did an install on the new machine (Thunderbird 68.5) and then copied my profile across. Started Thunderbird and all seemed to be well - my email was there and recent emails were downloaded. I exited and shutdown. Now when I start Thunderbird my profile appears to be corrupt and I see some diagnostic (screen snapshot attached). If I click on About Thunderbird, then there is a subliminal box pop up and Thunderbird crashes but there is no crash reporter.
Any ideas where to start looking? TIA
All Replies (9)
Does the gray screen with red text appear if you run TB in safe mode (hold Shift when you launch TB)?
I started Thunderbird in Safe Mode and don't see the red text.
I disabled all the add-ons but now it will only start in Safe Mode. If I try and start TB normally now, Thunderbird fails to start.
If you launch in safe mode, check 'Reset toolbars and controls', then click 'Make changes and restart', does TB start?
I tried resetting the toolbars - no change.
I then suspected that the culprit was the Lightning extension. https://support.mozilla.org/en-US/kb/calendar-updates-issues-thunderbird
I tried the suggestion there and that didn't help. My attempts to disable lightning whilst in Safe mode also did not work....
So what I did next was go to the profile and find the lightning xpi file in the extensions directory and renamed it like this {e2fda1a4-762b-4020-b5ad-a41df1933103}.junk
TB then started normally! A replacement xpi file for Lightning appeared in the directory but I have now disabled the extension....
Of course this is where I was yesterday thinking that everything was working - will have to see if this survives a reboot.
I hope that works, but when you disabled all add-ons, including Lightning, why did TB not start in normal mode?
I don't know. I could see the process start in task manager but it quickly stopped. There was again a subliminal pop up window which I couldn't read.
I've never had a problem like this and the only clue I had to go on was from a Google search for thunderbird key id= save-key which is the text of the first line of red text that I saw....
The bug report indicates it's caused by a localization error, i.e. translation. But it looks like you're using an English version of TB?
Well a GB English version. Presumably that it is localised from US English?
Or vice versa, or from EN-CA or EN-AU, whoever claims supremacy for the English language.