This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

download window displays continuously the same information

  • 1 amsa
  • 1 yana da wannan matsala
  • 24 views
  • Amsa ta ƙarshe daga FredMcD

more options

Hello, Started a long (almost 2 hours) download. To monitor progress I clicked the arrow at the top right. A small window appears showing progress of the downoad. Problem 1 : that window disappears after a while and there is no way to make it appear again To continue monitoring the progress of the download I used Tools > Downloads. A window appears showing progress of the download. Problem 2 : After a while that window shows continuously the same information : 'Time remaining' gets frozen for ever on the same value; 'rate of incoming data' flips forever between 2 same values. Good news is that the download progresses even though Firefox no longer reports its progress. Click anywhere on the screen and the window resumes a correct display of the progress. Until next time it frozes again ... I got my download all right. But having Firefox reporting reliably on its progress would be nice. Thanks.

Hello, Started a long (almost 2 hours) download. To monitor progress I clicked the arrow at the top right. A small window appears showing progress of the downoad. Problem 1 : that window disappears after a while and there is no way to make it appear again To continue monitoring the progress of the download I used Tools > Downloads. A window appears showing progress of the download. Problem 2 : After a while that window shows continuously the same information : 'Time remaining' gets frozen for ever on the same value; 'rate of incoming data' flips forever between 2 same values. Good news is that the download progresses even though Firefox no longer reports its progress. Click anywhere on the screen and the window resumes a correct display of the progress. Until next time it frozes again ... I got my download all right. But having Firefox reporting reliably on its progress would be nice. Thanks.

All Replies (1)

more options

Are you using something like a download manager?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?