Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I cannot get past the captcha

  • 1 amsa
  • 1 yana da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga FredMcD

more options

I can't get past the captcha. I have lived in China for a few years and used FF with no problems until recently when a captcha pops up for more and more sites. Problem is that often it doesn't load correctly and shows an error message. If it does load it takes ages. Then I do as required get a green arrow and then another captcha pops up again and again. I have only got past the captcha twice but if I move to another page ,,, up pops another captcha. It is very frustrating and I need to research educational sites and it is proving to be difficult. I use windows 10, it is up to date. Windows defender and have no ad blocker or addons. Do I have to change browsers or is there a way around this, thanks.

I can't get past the captcha. I have lived in China for a few years and used FF with no problems until recently when a captcha pops up for more and more sites. Problem is that often it doesn't load correctly and shows an error message. If it does load it takes ages. Then I do as required get a green arrow and then another captcha pops up again and again. I have only got past the captcha twice but if I move to another page ,,, up pops another captcha. It is very frustrating and I need to research educational sites and it is proving to be difficult. I use windows 10, it is up to date. Windows defender and have no ad blocker or addons. Do I have to change browsers or is there a way around this, thanks.

All Replies (1)

more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop