This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Thunderbird does not accept old profile, archives, data...

  • 3 amsoshi
  • 1 yana da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga Toad-Hall

marc.kerger
marc.kerger
more options

HI I just had a crash and I am trying to recover my emails and account settings. This always worked just fine, just copy the whole folder with all files etc into the appdata/ roaming/... folder. this time however thunderbird just ignores all, no setting, no config, no mails no nothing is recovered. I uninstalled and reinstalled but nothing helps. what can I do?

thanks

HI I just had a crash and I am trying to recover my emails and account settings. This always worked just fine, just copy the whole folder with all files etc into the appdata/ roaming/... folder. this time however thunderbird just ignores all, no setting, no config, no mails no nothing is recovered. I uninstalled and reinstalled but nothing helps. what can I do? thanks

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

What OS do you use? What version of Thunderbird are you using?

Have you tried using the Profile Manager to allow you to select the profile ? See info here: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles#w_start-the-profile-manager-when-thunderbird-is-closed

marc.kerger
marc.kerger Mai mallakar tambaya
more options

HI I use Windows 10 64 bit v1909 I tried Thunderbird 78, uninstalled and installed 68.0, now I run 68.11.0 64 bit. Yes I tried the manager. It says I am using the right profile name ( the one I copied) but none of the mails or settings are being used or shown.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

There was a weird bug that could be effecting you. Please try rebuilding the global database: https://support.mozilla.org/en-US/kb/rebuilding-global-database