This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I can no longer receive Gmail messages using Thunderbird

  • 1 amsa
  • 1 yana da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga Stans

more options

I suddenly have been unable to receive Gmail emails through Thunderbird. I have tried all the recommended fixes but cannot get anything to work. Using the "Cannot receive messages" instructions I open Tools, then Account settings and a box opens which will only allow me to add email accounts. There seems to be no way I can proceed to Server settings. When trying to get Gmail emails, the following messages appear:

Sending of password for user pgzadow@gmail.com did not succeed. Mail server pop.gmail.com responded: Username and password not accepted.

Sending of password for user pgzadow@gmail.com did not succeed. Mail server pop.gmail.com responded: Application-specific password required: https://support.google.com/accounts/answer/185833

Whatever I do these messages always appear and I am making no progress. Please help.

I suddenly have been unable to receive Gmail emails through Thunderbird. I have tried all the recommended fixes but cannot get anything to work. Using the "Cannot receive messages" instructions I open Tools, then Account settings and a box opens which will only allow me to add email accounts. There seems to be no way I can proceed to Server settings. When trying to get Gmail emails, the following messages appear: Sending of password for user pgzadow@gmail.com did not succeed. Mail server pop.gmail.com responded: Username and password not accepted. Sending of password for user pgzadow@gmail.com did not succeed. Mail server pop.gmail.com responded: Application-specific password required: https://support.google.com/accounts/answer/185833 Whatever I do these messages always appear and I am making no progress. Please help.

All Replies (1)

more options

Sounds like the Account Settings window is too small. Resize it just like you would any other regular window. Gmail is getting rid of basic authentication methods (they are less secure), so you need to change Tbird account settings to use OAuth2. Change it from "Normal Password" to OAuth2 for the affected account.