This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Thunderbird installation

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga bowpet

more options

When the installation file begins extracting, it gives a "file is corrupt" error message. This has happened several times with fresh downloads. Using Win 10 on new computer I just built, and have had no issues with other downloads/installations. Any ideas?

When the installation file begins extracting, it gives a "file is corrupt" error message. This has happened several times with fresh downloads. Using Win 10 on new computer I just built, and have had no issues with other downloads/installations. Any ideas?

All Replies (2)

more options

Disable your anti virus when you do the download. Thunderbird is shipped as a self extracting zip file and lots of anti virus products make a royal mess of those, or offer inane warnings about the "risks"

more options

Thanks! I ended up downloading it on another computer and transferring it over. Oddly enough, the other computer had less anti-whatever on it than this one does. For some reason, the downloaded file size was a couple of thousand bytes larger on the "corrupt" version - perhaps it was corrupted somehow in the download process.