This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Can't receive or send Emails because no connection to mail server

  • 1 amsa
  • 1 yana da wannan matsala
  • 9 views
  • Amsa ta ƙarshe daga Stans

kerry15
kerry15
more options

Since Dec 12, I can't send or receive emails. It keeps saying "Cannot connect to the mail server" and when I try to send a message: "The message could not be sent because connecting to Outgoing server (SMTP) mail.rockthedream.org failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again." It was working fine before Dec. 12. I called my server InMotion, and they say everything is fine on their end, that it's Thunderbird. How can I fix this? - Kerry, kerry@rockthedream.org

Since Dec 12, I can't send or receive emails. It keeps saying "Cannot connect to the mail server" and when I try to send a message: "The message could not be sent because connecting to Outgoing server (SMTP) mail.rockthedream.org failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again." It was working fine before Dec. 12. I called my server InMotion, and they say everything is fine on their end, that it's Thunderbird. How can I fix this? - Kerry, kerry@rockthedream.org

All Replies (1)

Stans
Stans
more options

Check if the server settings in Thunderbird are exactly what your provider says you should use. Post them here as well:

  • protocol (IMAP or POP3)
  • server name
  • port
  • connection security
  • authentication method