This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Extensions not working?

more options

Im having issues with my add ons/ Extensions not working. Only one shows in the top bar next to the URL area. Im unable to add any others despite having other Extensions such as Screenwise Meter, Topcashback, Honey. None of these are working though even though in the Manage Extensions area they are all enabled. I have uninstalled and reinstalled but still they do not work. Topcashback, Screenwise Meter and Honey all do not work when I try them out.

Any help to fix this would be great.

Im having issues with my add ons/ Extensions not working. Only one shows in the top bar next to the URL area. Im unable to add any others despite having other Extensions such as Screenwise Meter, Topcashback, Honey. None of these are working though even though in the Manage Extensions area they are all enabled. I have uninstalled and reinstalled but still they do not work. Topcashback, Screenwise Meter and Honey all do not work when I try them out. Any help to fix this would be great.
Hoton allon fuska da aka liƙa

Mafitar da aka zaɓa

Thank you for the screenshot. You might have noticed an extra icon for NordVPN: a purple circle with a white mask on it. This indicates it is allowed to run in private windows. If you are using private windows -- either on an as-needed basis or automatically for your entire session -- you'll need to grant the same permission to your other extensions in order to use them. Click the first extension name to open the Details panel and scroll down to where you can do that. Then repeat for the others. Success?

Karanta wannan amsa a matsayinta 👍 0

All Replies (1)

more options

Zaɓi Mafita

Thank you for the screenshot. You might have noticed an extra icon for NordVPN: a purple circle with a white mask on it. This indicates it is allowed to run in private windows. If you are using private windows -- either on an as-needed basis or automatically for your entire session -- you'll need to grant the same permission to your other extensions in order to use them. Click the first extension name to open the Details panel and scroll down to where you can do that. Then repeat for the others. Success?