We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Old profile somehow not saved when got new computer

hopedare9
hopedare9
more options

Hi. I am on a brand new MacBook Pro with no access to my old one, and am unable to access my old Firefox boomarks. I didn't make a back up of my Firefox bookmarks and no matter what profile I try to recreate on Firefox, can't access them.

Do you know if I have any options for recovering my old bookmarks? Firefox says it automatically creates backups of profiles, but I don't understand how to activate or access these.

I cannot tell anything about my old Firefox profile from loading about:profiles page.

Thank you, Anna

Hi. I am on a brand new MacBook Pro with no access to my old one, and am unable to access my old Firefox boomarks. I didn't make a back up of my Firefox bookmarks and no matter what profile I try to recreate on Firefox, can't access them. Do you know if I have any options for recovering my old bookmarks? Firefox says it automatically creates backups of profiles, but I don't understand how to activate or access these. I cannot tell anything about my old Firefox profile from loading about:profiles page. Thank you, Anna

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi Anna, Firefox profiles are local folders on your Mac. Firefox does not create whole-profile backups, but it does create an approximately daily backup of bookmarks in your profile folder (going back a week or two).

Did you previously set up a Firefox Account and enable the Sync feature? That would share your Firefox data (such as bookmarks) between old and new Firefox installations, but it's not completely reliable. A disk backup is more reliable.