This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

can't select a group of recipients in the To: field of a message

  • 4 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga DougBain

more options

I've always been able to choose a named group of people from my address book and put that in the To: field of a message in order to send to them all. Now, if I try to put a group name in the To: field of a message the name is not recognised (it shows red), although the group and its members are shown in my Address book. What's wrong?

This is since a recent upgrade of Thunderbird. thunderbird 78.7.1 (64-bit), running under linux Mint 20.1

I've always been able to choose a named group of people from my address book and put that in the To: field of a message in order to send to them all. Now, if I try to put a group name in the To: field of a message the name is not recognised (it shows red), although the group and its members are shown in my Address book. What's wrong? This is since a recent upgrade of Thunderbird. thunderbird 78.7.1 (64-bit), running under linux Mint 20.1

Mafitar da aka zaɓa

Thanks, your no. 2 solved the problem. I hadn't realised that Contacts Sidebar had become disabled by the last upgrade. Enabling it restored the normal behaviour.

Karanta wannan amsa a matsayinta 👍 0

All Replies (4)

more options

I'm on Windows 10 using TB 78.8.1 64bit latest release. In 'Personal address Book', I have a 'Mailing List' called: Test This

In a Write window, if I start to type: Test, the auto complete offers 'Test This', which if I select, it is entered correctly as: Test This <Test This> in pill form.

In a Write window, if I type : Test This and then press 'Enter/Return' key, the correct entry is made in a pill form.

In a Write window, if I enable the 'Contacts Sidebar', select 'Personal Address Book', I can see 'Test This'as one of the contacts listed. Double click on 'Test This' puts it into the TO field correctly as before.

In 'Address Book', if I select 'Test This' mailing list and then click on 'Write', it enters all the email addresses of contacts in 'Test This' into a TO field and all are in the pill format.

Which method are you using? Please post an image showing what you see in the 'Write' window. I did note that you are using Linux, so the fact that I can do it in Windows OS may not reflect what you can do in Linux. I also noted you are using 78.7.1, does it still occur if you use the latest release version 78.8.1 ?

more options

My address book doesn't show any Mailing Lists, but under one entry 'Boys', shows a group of addresses (see first screenshot). When I write I can't select 'Boys' for the 'To:' field. If I type 'Boys' the entry show red, indicating it's not recognised (see screensshot 2).

I haven't tackled the latest release 78.8.1 because I can't see how to transfer all the data (addresses, accounts, e-mails and local folders from 78.7.1 to the new version. 78.7.1 is the latest version I have available through the update manager.

more options

The reason you cannot select 'Boys' in the address field is because it is not a 'Mailing List'; it is an address book.

If you want to send an email to all contacts in the address book called 'Boys', then you have a choice of doing the following. Listed in now particular preference order, it depends upon what you want to achive. 1. Create a 'Mailing List' in the 'Boys' address book and put contacts into that Mailing list. Then I suggest you use the 'Bcc' option otherwise you will be allowing everyone to everybodies email addresses. https://support.mozilla.org/en-US/kb/how-create-and-use-mailing-lists-thunderbird

2. Open Write, enable the 'Contacts Sidebar and select the 'Boys' address book. If you want to add all the contacts then do this: Select first contact to highlight then press 'Ctrl+A' to highlight all of them, then click on the button eg: 'Add to Bcc'.

3. If you want to send one email per person and personalise the email for each then use the addon called 'Mail Merge'. https://addons.thunderbird.net/en-US/thunderbird/addon/mail-merge/ This use a template and a selected address book to send one email person in a TO field. Loads of info at the Mail Merge addon link.

more options

Zaɓi Mafita

Thanks, your no. 2 solved the problem. I hadn't realised that Contacts Sidebar had become disabled by the last upgrade. Enabling it restored the normal behaviour.