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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Account Disconnected

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My Firefox account has been disconnected. Don't know why. I Keep getting a pop up dialogue box asking for my main Firefox password and it is not accepted. Seems I cannot go past that to try to log in. Please advise.

Regards [email]

My Firefox account has been disconnected. Don't know why. I Keep getting a pop up dialogue box asking for my main Firefox password and it is not accepted. Seems I cannot go past that to try to log in. Please advise. Regards [email]

An gyara daga Andrew

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What does the attached image mean?