Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Locked account

  • 3 amsoshi
  • 2 sa na da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga FredMcD

more options

My account has been locked due to the 2-factor emails bouncing, but I've since fixed it but my account is still locked, what do I do?

My account has been locked due to the 2-factor emails bouncing, but I've since fixed it but my account is still locked, what do I do?

All Replies (3)

more options

You will need to wait about a day for the lock to time out.

more options

It's been like this for several weeks now

more options

I called for an administrator.