Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Amazon unavailable

more options

I cannot get onto amazon on your browser currently, I get the message The connection has timed out. All other sites work fine, and I can get on amazon from other browsers.

I cannot get onto amazon on your browser currently, I get the message The connection has timed out. All other sites work fine, and I can get on amazon from other browsers.

Mafitar da aka zaɓa

Does it make any difference if you use a link from a search result? For example, from a DuckDuckGo "site:" search:

https://duckduckgo.com/?q=site%3Aamazon.co.uk

Have you noticed issues with any other sites?


If you are not intentionally using a proxy server, try to rule that out as a possible issue. On the Settings page --

  • Windows: "3-bar" menu button (or Tools menu) > Settings (previously "Options")
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

-- there's a tiny search box at the top of the page. Type proxy and Firefox should filter to the "Settings" button, which you can click.

Try "No proxy".

Any difference?

Karanta wannan amsa a matsayinta 👍 0

All Replies (1)

more options

Zaɓi Mafita

Does it make any difference if you use a link from a search result? For example, from a DuckDuckGo "site:" search:

https://duckduckgo.com/?q=site%3Aamazon.co.uk

Have you noticed issues with any other sites?


If you are not intentionally using a proxy server, try to rule that out as a possible issue. On the Settings page --

  • Windows: "3-bar" menu button (or Tools menu) > Settings (previously "Options")
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

-- there's a tiny search box at the top of the page. Type proxy and Firefox should filter to the "Settings" button, which you can click.

Try "No proxy".

Any difference?