This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Disappearing Inbox contents when AOL account is removed/reinstalled

  • 1 amsa
  • 1 yana da wannan matsala
  • 15 views
  • Amsa ta ƙarshe daga rakahane

more options

I am using Thunderbird 91.3.0 under Windows 11 with a verizon.net email address. Followed the AOL instructions to improve security by removing my old account and reinstalling it. When I did so. the contents of my Tbird Inbox (which had NOT been backed up) disappeared. Any way to recover the messages that were in the Inbox?

I am using Thunderbird 91.3.0 under Windows 11 with a verizon.net email address. Followed the AOL instructions to improve security by removing my old account and reinstalling it. When I did so. the contents of my Tbird Inbox (which had NOT been backed up) disappeared. Any way to recover the messages that were in the Inbox?

Mafitar da aka zaɓa

PROBLEM SOLVED! I went into my Tbird profile and copied the Inbox and Inbox,msf files from the old pop.verizon directory to the new pop.verizon-1 directory, and the Inbox contents were restiored. Phew!

Karanta wannan amsa a matsayinta 👍 0

All Replies (1)

more options

Zaɓi Mafita

PROBLEM SOLVED! I went into my Tbird profile and copied the Inbox and Inbox,msf files from the old pop.verizon directory to the new pop.verizon-1 directory, and the Inbox contents were restiored. Phew!