This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Access bookmarks from old computer

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga cor-el

fmgonzal08
fmgonzal08
more options

My other computer was recently stolen and when I logged into Firefox on my new one, none of the bookmarks were there. I can see my old laptop under connected services in "Firefox accounts" and wonder if there's a way to access them from there somehow.

Note: I double checked which profile I was logged into (suggestion from forum) and switched to the other one, but it shows the same thing. I also tried to "sync" as soon as I logged in on the new computer, but none of my old bookmarks show up after doing this either.

Any help is greatly appreciated!

My other computer was recently stolen and when I logged into Firefox on my new one, none of the bookmarks were there. I can see my old laptop under connected services in "Firefox accounts" and wonder if there's a way to access them from there somehow. Note: I double checked which profile I was logged into (suggestion from forum) and switched to the other one, but it shows the same thing. I also tried to "sync" as soon as I logged in on the new computer, but none of my old bookmarks show up after doing this either. Any help is greatly appreciated!

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can install the About Sync extension in Firefox 72 and newer on desktop to check what data is stored on the Sync server via the about:sync page provided by this extension.

Close and restart Firefox to access the about:sync page added by this extension (see the about:about page for possible about pages).