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Firefox crashes on using youtube

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  • 2 sa na da wannan matsala
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  • Amsa ta ƙarshe daga maike9283

maike9283
maike9283
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Hi, my Firefox keeps crashing on using youtube (on openening youtube.com or any site which integrates a youtube video). My crash report ID is as follows: bp-d25e9417-a29a-4ce2-ac69-1e8460220329 Is there anything I can do? Thx a lot, Maike Scotland

Hi, my Firefox keeps crashing on using youtube (on openening youtube.com or any site which integrates a youtube video). My crash report ID is as follows: bp-d25e9417-a29a-4ce2-ac69-1e8460220329 Is there anything I can do? Thx a lot, Maike Scotland

Mafitar da aka zaɓa

Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search

Did you clear your browser cache? https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Karanta wannan amsa a matsayinta 👍 0

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Zaɓi Mafita

Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search

Did you clear your browser cache? https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

maike9283
maike9283 Mai mallakar tambaya
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Hi, I tried already in Safe Mode but it didn't work. I hadn't tried clearing the browser cache, after I've done it seems to be working now. Thanks so much!