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HTML file downloads when opening some websites

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 17 views
  • Amsa ta ƙarshe daga Terry

nsoltz
nsoltz
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In the last few days, whenever I visit certain websites, the web page opens without problems however it seems to download an empty (0K) HTML file which is starting to clog my downloads folder with HTML files. Cannot seem to find any reason for it.

In the last few days, whenever I visit certain websites, the web page opens without problems however it seems to download an empty (0K) HTML file which is starting to clog my downloads folder with HTML files. Cannot seem to find any reason for it.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
Terry
Terry
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Several users have reported htm or html files being randomly downloaded unaccountably, for example: https://support.mozilla.org/questions/1374097