This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Trying to re-install TB

  • 1 amsa
  • 1 yana da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga david

david.abineri
david.abineri
more options

I am trying to re-install TB on a win 10 laptop on which it was previously working but was re-installed.

I try to ADD an Account, complete the name, email and password, click DONE and it enters an infinite loop asking for my password. When I cancel this nonsense it indicates that it can't log in to my gmail account event thought the credentials are correct.

I then donloaded and installed POSTBOX and it installed and configured everything to allow me access to my email but I cannot get TB to do the same.

Any assistance would be extremely welcome. Very frustrating!

I am trying to re-install TB on a win 10 laptop on which it was previously working but was re-installed. I try to ADD an Account, complete the name, email and password, click DONE and it enters an infinite loop asking for my password. When I cancel this nonsense it indicates that it can't log in to my gmail account event thought the credentials are correct. I then donloaded and installed POSTBOX and it installed and configured everything to allow me access to my email but I cannot get TB to do the same. Any assistance would be extremely welcome. Very frustrating!

All Replies (1)

david
david
  • Top 10 Contributor
more options

For gmail, do not enter password. If you've done so, remove the entire entry in the password section. If there are two entries in password section, remove both entries completely.

Here are the basics:

- change your security authorization to Oauth2 (do this for the server settings and also for the Outgoing (SMTP) server - two places - remove the password entries for the account (remove the entire entries both incoming and outgoing) - check to ensure that TB is set to accept cookies - Google will then step you through the authentication process for your PC.