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Firefox not opening

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Hello, when I try to open firefox it'll load for a bit and then try to open. But when it fails it tries to open in safe mode but crashes right then and there. I have a suspicion that my firefox is blocked from opening but I don't know for what. Please help.

Hello, when I try to open firefox it'll load for a bit and then try to open. But when it fails it tries to open in safe mode but crashes right then and there. I have a suspicion that my firefox is blocked from opening but I don't know for what. Please help.

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You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.