This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Thumbnail failure

kfarley1
kfarley1
more options

The thumbnails on the Firefox page used to take me to the thumbnail home page. Recently this became inconsistent, now the thumbnails try to take me to their home page but the process stops. I have already refreshed Firefox and that did not help. Then I uninstalled and reinstalled Firefox. The thumbnails come up but their functionality is still broken. How do I fix this problem?

The thumbnails on the Firefox page used to take me to the thumbnail home page. Recently this became inconsistent, now the thumbnails try to take me to their home page but the process stops. I have already refreshed Firefox and that did not help. Then I uninstalled and reinstalled Firefox. The thumbnails come up but their functionality is still broken. How do I fix this problem?

All Replies (1)

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

Hi kfarley1, Assuming the sites will load in other browsers -

Firefox can't load websites but other browsers can https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

Also, check for issues with Total Cookie Protection:

https://support.mozilla.org/en-US/kb/total-cookie-protection-and-website-breakage-faq https://support.mozilla.org/en-US/kb/introducing-total-cookie-protection-standard-mode