We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Sent emails not saving to "sent" folder, only with most recent upgrade to Thunderbird.

  • 2 amsoshi
  • 3 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga jane.blue

amcwalker
amcwalker
more options

I am using Thunderbird 102.3.0 on Win 11 PC.

Only after applying a recent update, am I getting the "Your message was sent but a copy was not placed in your sent folder (Sent Mail) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent...etc" message.

My account is set up as IMAP with Westnet (though I can't see the incoming server settings in the new Thunderbird any more?) but those sent items are not being updated on their server either (I have checked by logging into webmail) or they would eventually appear in my Thunderbird account Sent folder.

My Copies and Folders settings have always been "Place a copy in "Sent folder on myemail@westnet.com.au". The alternative option is "Other - Sent on myemail@westnet.com.au". I don't know what the difference is? I don't want things stored only locally as I access my email on several devices.

I went back to an old version of Thunderbird and the issue went away. But I didn't stop it automatically updating so now I am back to having the issue.

This is serious enough that I will need to change to another app rather than lose my record of sent emails.

Any clues? Thanks.

I am using Thunderbird 102.3.0 on Win 11 PC. Only after applying a recent update, am I getting the "Your message was sent but a copy was not placed in your sent folder (Sent Mail) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent...etc" message. My account is set up as IMAP with Westnet (though I can't see the incoming server settings in the new Thunderbird any more?) but those sent items are not being updated on their server either (I have checked by logging into webmail) or they would eventually appear in my Thunderbird account Sent folder. My Copies and Folders settings have always been "Place a copy in "Sent folder on myemail@westnet.com.au". The alternative option is "Other - Sent on myemail@westnet.com.au". I don't know what the difference is? I don't want things stored only locally as I access my email on several devices. I went back to an old version of Thunderbird and the issue went away. But I didn't stop it automatically updating so now I am back to having the issue. This is serious enough that I will need to change to another app rather than lose my record of sent emails. Any clues? Thanks.

An gyara daga amcwalker

All Replies (2)

jane.blue
jane.blue
more options

I have this issue, too, but only with one account out of four. Like the original poster, I too am considering using another email program if this issue isn't resolved. This account has another issue but I'll post that elsewhere so this thread stays focused on the same issue.

An gyara daga jane.blue

jane.blue
jane.blue
more options

amcwalker.

I had the same problem with sent mail and one other problem. A fellow named David gave me a workaround that worked for me. You'll find the thread here:

https://support.mozilla.org/en-US/questions/1409387#answer-1572955