This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox won’t restart after crash

  • 2 amsoshi
  • 0 sa na da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga spoth56

spoth56
spoth56
more options

My Firefox will not restart after a crash on Mac, it just keeps displaying the Mozilla Crash Reporter box over and over. I have tried restarting the computer multiple times.

My Firefox will not restart after a crash on Mac, it just keeps displaying the Mozilla Crash Reporter box over and over. I have tried restarting the computer multiple times.

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

spoth56
spoth56 Mai mallakar tambaya
more options

bp-7e11ef35-1cbf-441a-8567-822480221011 bp-9e4b28bf-10fb-4f5b-b962-e01a00221011 bp-467513bd-a36c-4fc1-9e69-065db0221011 bp-08807217-62a6-4120-a30b-664290221011 bp-a82ae378-008b-47cf-bc17-8ae000221011