This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Receives but won't send-Spectrum

  • 7 amsoshi
  • 2 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga david

fingerstyle
fingerstyle
more options

I am using Thunderbird 102.5.0 Windows 10. Port 143 Yesterday it stopped sending emails. Receives fine and sends from other platformsFrom Spectrum I get Sending of the message failed. An error occurred while sending mail. The mail server responded: <xxxxxx@charter.net> sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your account settings and try again

AS always Spectrum was not helpful.. Seems like there should be an easy fix???

I am using Thunderbird 102.5.0 Windows 10. Port 143 Yesterday it stopped sending emails. Receives fine and sends from other platformsFrom Spectrum I get Sending of the message failed. An error occurred while sending mail. The mail server responded: <xxxxxx@charter.net> sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your account settings and try again AS always Spectrum was not helpful.. Seems like there should be an easy fix???

Mafitar da aka zaɓa

Well, the server email setting is for a nancy account, but the smtp server is for a jeff account. the error message is stating the two should match.

Karanta wannan amsa a matsayinta 👍 1

All Replies (7)

david
david
  • Top 10 Contributor
more options

Posting a screenshot of your smtp server settings may help, since the error message was about that.

fingerstyle
fingerstyle Mai mallakar tambaya
more options

https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-11-21-05-41-54-b9c29c.png

david
david
  • Top 10 Contributor
more options

That is not the SMTP server . It is under accountsettings>OutgoingServer(SMTP)

fingerstyle
fingerstyle Mai mallakar tambaya
more options

Does this help? Thank you for the assistance

david
david
  • Top 10 Contributor
more options

Zaɓi Mafita

Well, the server email setting is for a nancy account, but the smtp server is for a jeff account. the error message is stating the two should match.

fingerstyle
fingerstyle Mai mallakar tambaya
more options

Somehow settings got switched between the 2 accounts.. I switched them back and for now it works. Thank you for the help

david
david
  • Top 10 Contributor
more options

You are very welcome.