This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Unable to sign in to my account on a computer

  • 1 amsa
  • 0 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga Dropa

sharkwizarddude
sharkwizarddude
more options

When I try to sign in with my email, it tells me: "Primary account email required for sign-in." But I'm signing into my account with my primary email, I checked, since I can still sign in on my iPhone. I don't know how I'll be able to get back into my account, please help.

Note: It's been an issue for months and only happened after I changed my primary account email.

When I try to sign in with my email, it tells me: "Primary account email required for sign-in." But I'm signing into my account with my primary email, I checked, since I can still sign in on my iPhone. I don't know how I'll be able to get back into my account, please help. Note: It's been an issue for months and only happened after I changed my primary account email.

All Replies (1)

Dropa
Dropa
more options

Where the other devices logged out when you updated the password? Maybe the devices were still logged in and prevented the password change.