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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Primary account email required for sign-in error

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  • 3 sa na da wannan matsala
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  • Amsa ta ƙarshe daga Alex

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From the subject line - I keep getting this error when trying to use Firefox Sync on my Windows 10 desktop. Sync already works on Mac and Android, and I've already verified that I'm using my primary email to login.

From the subject line - I keep getting this error when trying to use Firefox Sync on my Windows 10 desktop. Sync already works on Mac and Android, and I've already verified that I'm using my primary email to login.

Mafitar da aka zaɓa

I managed to get Sync to work by opening a Private Browsing window and signing in using the same email and password.

Karanta wannan amsa a matsayinta 👍 1

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Did you previously used this profile with that old primary email address ?

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Zaɓi Mafita

I managed to get Sync to work by opening a Private Browsing window and signing in using the same email and password.