Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Tbird putting good messages in junk folder

  • 6 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga ellencleary

ellencleary
ellencleary
more options

For some reason, this new version of Thunderbird (I think it is the one before 102.7.1) is placing emails in my junk folder, including messages I have not marked as junk. Before all the junk messages would stay in my inbox but they would be marked as junk. That is what I prefer. Now messages that are legit are somehow being put in my junk folder. Please please please help me to get Thunderbird to stop doing this.

For some reason, this new version of Thunderbird (I think it is the one before 102.7.1) is placing emails in my junk folder, including messages I have not marked as junk. Before all the junk messages would stay in my inbox but they would be marked as junk. That is what I prefer. Now messages that are legit are somehow being put in my junk folder. Please please please help me to get Thunderbird to stop doing this.

All Replies (6)

david
david
  • Top 10 Contributor
more options

Suggestion: Check your account online. There is possibility that your email host is doing this if there is a resident spam checker running.

ellencleary
ellencleary Mai mallakar tambaya
more options

Thank you for your suggestion. Nothing whatsoever has changed with my server. I download directly to my personal laptop and have no spam filter.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Is your account IMAP or POP?

ellencleary
ellencleary Mai mallakar tambaya
more options

I have a POP account.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

So the next step is what anti virus product do you have installed.

ellencleary
ellencleary Mai mallakar tambaya
more options

Malware bytes and possibly Windows antivirus